Founded in 1977 Tax Airfreight, Inc. (Tax-Air) has made critical business decisions along the way; developed a well-trained employee base and cutting-edge technologies; and consistently delivers “legacy” services—including import and export air and ocean transportation, domestic air freight surface transportation, regional LTL, sort and distribution, hazardous materials transport, and special delivery and exclusive-use vehicles—with facilities in Wisconsin, Illinois and Minnesota.
Tax-Air has also set its sights on expanding its non-asset-based FLYER Logistics Solutions Division—a move that has paid off handsomely for the company, as revenue has grown 10-fold over the past three years. “FLYER Logistics grew out of customer demand,” explained Mark Zeidler, Tax-Air’s president and CEO. “We realized that we needed new streams of revenue, and we listened to our customers. They were saying, ‘I love doing business with you, but what else could you do for me? I have less staff here. I need help. Your truck is already here. What else can we put on the truck?’” Added Mike Groth, the division’s general manager, “We’re a unique 3PL, providing a local ground solution to the air freight and ocean freight import/export community. Our customers enjoy the ease of transaction with us. Our experienced agents come from the air freight industry, speak the language, and quickly recognize what type of service is best for forwarders’ needs. According to Zeidler, the division relies on a strong network of strategic partners to support its logistics business. “Our growth is a clear indication we are on the right track. We are still planning growth of over 50 percent per year for the next few years as we continue to expand our services around the country,” he said.
To give their information-driven customers easy access to the realtime information they want, Tax-Air has also developed its flexible SWOOP online business center. “SWOOP gives Tax-Air’s legacy customers access to all their shipments. As we grow our logistics division, our customers can all go to the same site—a one-stop location for both local and national freight needs,” said Mike Groth. According to Greg Groth, Tax-Air chairman and founder, “SWOOP pulls information from our internal freight management system. Our drivers also have Nextel technology and GPS, so we can immediately upload a complete ‘chain of custody’ record, so customers can get real-time PODs. You’ve got to be able to seamlessly close out the transaction for them.” Added Mike Groth, “We’re here to work with forwarders who need, for example, to manage freight they’re importing from China. Once they get it to O’Hare Field, we want to help them get it to Cincinnati. We’ll take freight anywhere in the country. What we’re doing at O’Hare, we want to do in Atlanta, and New York and LAX. We’re building relationships with the importers, to be their final destination solution.”
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http://www.taxair.com/documents/tax_success_era.pdf
